Samsung 990 Pro i una garantia polèmica: Louis Rossmann explica per què portarà el cas als tribunals

Hey everybody, how's it going? Hope you have an lovely day. Welcome to today's episode of How I'm Getting Fucked, I'm your host Lewis Rossman, but I'm gonna do something about it. I'm gonna sue Samsung. I had a Samsung 990 Pro 4TB drive that died. This drive was used with a heatsink. This drive was used with not one, but 280 millimeter fans above it that are 3000 RPM that are loud as hell making sure that this drive stays cool all the time. I have two of them there, or an array runaway. Now, because they're in a raid, one array, if I use one without the other, it'll work, but if that other drive dies, I'm screwed. The way that I knew that I was gonna have a horrible experience is when I went to try and buy another one. So this is a drive that I bought for 300 plus tax. You can probably see where I'm going with this back a year ago. And then I look online and to buy that same $300, $320 drive is now $950, thanks to the AI bubble bullshit that we have going on right now. I knew it that moment. That even though I bought this drive less than two years ago, even though I'm still in warranty, even though this is the pro version of the evil version, something just told me that I'm not getting a replacement from Samsung. So let's go over how this went and I'm gonna share everything with you. So I sent in my inquiry and I got this back. This was actually promising. Thank you for choosing Samsung. We have received your inquiry. A team member will address your request as soon as possible. Good morning, Lewis. Thank you for reaching out to Samsung's support. I want to first command you in the incredibly precise and technical details provided. Your diagnosis is absolutely correct. When a driver mains enumerated by the operating system, a completely fails to respond to NVMe and mid-commands, or past elementary to smart CTO, it indicates a fatal controller or firmware level lockup. The driver is permanently failed to require his warns to your placement. However, I must inform you that you've reached the Samsung Canada Business to Business Support Desk, the receipt provided indicates this is a 90-prother with purchase of best-by-and-south Austin Texas. Samsung warned he's a strictly regional and our Canadian service systems to do not have jurisdiction in the author's

They told me how to do it. I have no idea how this happened for me emailing this I was honestly just kind of flailing trying to find out what email address and supposed to use to file an RMA on a Samsung drive They don't make it very obvious in the site, but whatever they told me where to email and I sent an email to that place and they said thank you for contacting Samsung Memory Support They asked me for my phone number, derived model serial number, reason for repair, what I did to troubleshoot it and so on and so forth. And I had respondents to them with all this information around 10 minutes later. So they asked me this 1225 PM on May 22nd and I responses to them on 1234 on May 22nd. I provided every piece of information. The only thing I did not provide. was the picture of the drive because the drive was still in the machine at the time and I didn't have the time to be able to take it out yet so that I could take pictures of it and everything else. Now they had asked me if I can provide a picture of the unit later in the day and again I had said I'm gonna give you a picture when I get home from work and next day they said that they have closed my ticket because it's been over 24 hours with that response. Now, keep, this is a very small detail here, but it just demonstrates how thirsty they are to actually close the tickets before even a day has gone by. I had sent them my message at 1234 PM. And then the next day at 1202 PM, not 24 hours, they have already automatically closed the ticket hoping that I forgot and about it before I even sent the picture. Anyway, I send in the picture of the receipts and everything else. I get the ticket reopens. And after that, they say they receive my comments. They are going to send me a notice on how to return the drive. My service request has been processed. They sent me a label to send them back to the device. They then tell me that they received the device after receiving the device. I eventually get this. This is a repair statement that says that they have worked on the drive.

The job summary says test, pass, and when I scroll down, it says that they've informed me that the drive was verified as good. So they said that my drive worked. They're not replacing my drive. Now, I emailed them within minutes of getting this. They emailed me 224 PM on June 3rd. I emailed back to 27 on June 3rd. I responded them within three minutes, saying the following. When you say the return drive was verified as good. Are you saying that you are sending me the one that is verified as good? Or that you are sending me the dead drive I sent you back to me as is. I sent you detailed error logs of it not working and it consistently dropping at a rate of raise that drive was not good. I did not get anything back from them. I did not hear back and I never got a response to that email. I got a tracking number sending the drive back to me, which I find to be somewhat passive aggressive. So I've sent you a drive that's dead. You're telling me that the drive I sent you is dead is working. And when I tell you, hey, what the fuck are you just sending me back the same drive that I sent you that's dead? Saying that it's good instead of responding with something they send me back a fucking tracking number two days later I get to drive back and this is how it works Oh, well, did you see 44 big of a per second right speech? I saw that's fine. Oh, that's flat. Yeah, this is right speed now before we can read speed 158 mega by two seconds Samsung sentence drive is fine You fucking scam artists maybe I'm just being too picky I should be okay with my SSD that writes slower than a macro card drive from 2012. Oh my god 68 megabytes of certificate. This drive is barely even one to the touch. 20. That just went out the 20. So for a data recovery is from those drives make have special tool. Let me show it to you. Yes, good day. This is my freezer. What is this? This is a freezer.

Like a giant seat. This looks like a dual Z-on CPU heatsink. Exactly. What do the spikes mean? It means these... there are writing speed to drops. Oh yeah, 68 and I could buy this. I can buy this other. Now for those of you who are wondering, oh maybe your computer you plug it into isn't working. That is a PC 3000 Express portable edition. Nothing costs like fucking 10 or 20 thousand dollars. We use this to recover hundreds of drives on a regular basis. We have a data recovery lab. That is what we do. This is all we do, day in, day out. Recovery data from dead hard drives, dead SSDs, micro SD cards that have been cracked into pieces. This is our profession. This is the business that I run. This is what I do. How fucking stupid do you think I am? Oh there must be some confusion. This drive is working! The person that I sit next to at work takes SD cards. and scrapes the individual fucking traces off and puts them into a spider assembly when the police need the data recovered off of it, for a case. You think I'm not going to notice that you simply backed a bullshit fucking drive? It's insulting. I take it home, and the fucking thing completely dies. It doesn't even want to stay in a raider anymore. So I sent them back this message. You sent me a tracking number before you answered my question. You shipped the drive back, told me it was fine, and you were done. But it is not fine. I plugged it back in and it writes at 40 to 60 megabytes per second, and then it dies. This is a 4-terabyte 990 Pro, a working one does not do that. It fell out of my radar rays from month before I sent it to you, which is why I sent it to you with the logs that it's going on. Whatever tests you ran to the knock-chat you fault that takes about 90 seconds to reproduce in a desk. So we're clear on the facts. I bought this drive new from Best Buy, a genuine retail vendor for roughly $330.

It failed with an under 18 months inside its warranty period. I returned it under warranty. You declared a good in ship to back without explaining how you reached that conclusion. The same model now retails for roughly $950. I'm aware of what that does to your incentive to honor this warranty. I expect you are aware of it too. I am not interested in a second round of the same answer. I want a new or equivalent working 4-terabyte 990 Pro replacement within 60 days of the day to the slatter. If I do not get one of those, I will file suit in the Justice Court of Travis County Texas where I live and I will document the entire process publicly. This is your statutory notice, so there is no conf... The implied warrants of merchant ability, Texas in business commerce code section 2.314. A 4-terabyte SSD that drops out of a raising collapses to 40 to 60 megabytes, and under 18 months is not fit for the ordinary purposes for which such goods are used, it was not merchantable. Texas Adaptive Trade Practices Consumer Protection Act, Texas Business, and Commerce Code section 17.41, this is a bunch of legal Mamojumbo, which I will use in my lawsuit. What I said at the bottom, I run a repair shop. People come back to us three months, six months, sometimes a year past warranty and we still help them because that is what it means to stand behind what you sell. You are a multi-national with a balance sheet larger than some countries, the drivers in warranty, and you sent it back broken with a tracking number instead of an answer. I will spend more time in money getting this resolved than the drivers' worth. That is the point. If you did this to me at a $300.30 lot of part because the replacement now costs you $9.50, you are likely doing it to other people who do not have the time to pay for it or the willingness to stand in a courtroom over it, I do. You have 60 days. They're a sponsor, which is some gas lighting bullshit. Louis, we apologize for the inconvenience and confusion you may have experienced so far. The fuck you mean confusion. I plugged that into a PC 3000 that we use for data recovery every single fucking day and it gets 40 to 60 megabytes a second. Is that normal? Am I fucking confused? That one of the best data recovery computers that you can plug any SSD to on Earth is telling me that I'm getting 40 to 60 megabytes a second on a device that then dies. I'm not fucking confused.

The SSD we sent out to you was last week on June 3rd, 2026. We made an outbound call around 1pm East and Standard Time to provide updates and review the results you repair ticket. Bullshit. We did not receive a reply or call back. Bullshit, I responded to you within 3 fucking minutes of you send me that email. Due to this, the SSD was sent automatically back to you, based on the testing done at the service center, the SSD passed on normal testing. Bullshit that thing gets 40 to 60 megabytes in a fucking PC 3000. We're able to reset the controller and refresh the firmware on the product. We're also able to complete our stress tests which are typically replicating normal reading right operations for a standard consumer environment. Standard consumer environment of what? A 2.5 inch ID drive from 1994, 40 to 60 megabytes a second on something that came in staying a fucking rate one array. Now if you've tested the SSD after our reset and refresh process, and it should continue, we can reopen your warranty ticket as the product is still in warranty. However, as you may be aware at this time, there is a very big shortage of memory products across the market. Due to this issue, the warranty service center does not currently have your model of SSD Instaq for replacement or a Comparo model for an upgrade. This means that if the SSD is sent back for follow-up service, a refund will be started acknowledging what is above. You don't have it in stock, huh? You don't have this online and Amazon right now on the Samsung fucking store for $949. Damn you had triple what I paid for when I purchased it. You know exactly what the fuck you're doing. Now, please, I'm gonna ask you to do me a favor as a fellow artist myself as somebody who could literally see the score that I get on the test. Don't give me the om actually their two separate warehouses. I know they have separate warehouses. We'll film it by Amazon or we'll film into this company in a warranty center. That's not the point.

The point is that somebody at the company, whether it's the board, or the CEO, or the marketing person, or whatever deals with the fucking AI data centers, has to choose their allotment. We are going to put zero of these drives for warranty for pre-existing customers and all of them into the Sam Altman, Dario, Data Center pile, people that want to pay the new price. That is a decision that humans have to make. Hey boss, it looks like we have no SSDs left for warranty customers. Yeah, but Sam Altman and everybody else wants to pay more for them, so we're going to sell to them. That seems pretty wrong. Yeah, you're right. Okay, here you go. Give this as a state of the person that needs it on the warranty. That's what you do if you're a moral fucking company. I don't give two shits of a fuck how many different warehouses you have. I don't care what your internal logistics are. That's not my concern. That's not my business. I'm a customer that purchased a product from you and you have a warranty. It doesn't seem like you want to fulfill that warranty and your internal fucking logistics and your CEO and your board that want to make one money sell in the shit that AI data centers is a you problem. Not a meep now if they had simply said listen man times of tough I'm sorry you're just not gonna be able to get a refund that's one thing telling me you don't have the drive and stock when it's right fucking there visit the Samsung store how many of these can I buy right now I could buy one I could buy two fuck if I log into a business account how many is gonna buy? Four five ten You don't have any stock? It's funny you haven't stock for $949 s asshole now I get it you want to sell in the same moment

You want to make $949 selling at the Sam Altman instead of making $3,300 selling at the me. He's the problem. Fuck you! You decided to sell it to me for $3,30. Which means that you know the warranty. I don't get to tell people, hey, I'm sorry that you bought this thing for me, but there's other people that want it more than you that have more money. So I'm not gonna help you when you need warranty. Fuck you! We don't have them in stock. The fuck you don't you have them in stock when somebody wants to pay $940 for it. I could buy 20 of these right now on Amazon and this is the thing that pisses me off about this It's not that you don't have them. It's you don't have them for me You have them for Sam Altman you have them for fucking Dario you have them for every other AI fuck, but you don't have them for the actual consumers that built your fucking company you have them in stock You just don't have them in stock when you actually owe a warranty obligation There are people that come back to my store. We have a three month to 12 month warranty under repairs. There are people that show up sometimes two three years in with a blown back life uses like fine fuck it here you go. Even when it's a screen there are times that we have replaced the screen that at the time costs us $130 that will then cost us $350 or $400 a year and a half later. The customer is not even in warranty anymore. I'm like here fine fuck it. I'll just give you another one. And here's the thing that pisses me off about this. They're the source of this. When they say this is a shortage of this, this is not like, Khorcer is reselling RAM that's made by Samsung or Heenix or something else. Samsung is the source. They make the NAND. They make the chips that go on this. The shortage that is occurring right now is because Samsung is making an active choice that they want to sell more of this shit to data centers than they do to normal customers. Here's the one problem. I am required, at least to my knowledge, to wait 60 days after giving you notice to file a suit. I will be filing a suit 60 days from today. This is not about whether I win or lose, this is not about whether I get a new SSD. This is about ensuring that doing the wrong thing costs more than doing the right thing. If Samsung has to pay a lawyer to respond to the suit, lawyers can cost anywhere from $400 to $1200 an hour. And on average at the type of lawyer that Samsung is going to respond to meet me in court, is probably going to be on the higher end of that range. If Samsung has to pay an attorney to show up in court.

Samsung is going to paint way more money than they would have lost if they had given me this drive. And that's the point here. If I had done the wrong thing, I would have been rewarded. And that's what's wrong with this entire system. The way that you create villains is by rewarding people for doing the wrong thing and for punishing them for doing the right thing. The right thing to do was to go through your RMA process and fill everything out and deal with the fucking ticket that automatically closes in less than 24 hours before I even send you the fucking picture of the drive. Right thing to do is to jump to all your hoops in bullshit. The wrong thing to do would have been to buy another drive from a vendor reviewers Return my drive in the box File a charge back and then within one business day I've gotten a new drive and how to deal with any of this bullshit. That's the wrong thing to do right? But the wrong thing would have gotten me a working drive immediately my rate won't arrive would have been back up immediately I wouldn't be here doing a video I wouldn't be here looking up laws I wouldn't be here going a small claims court when I did the right thing You decided to fuck me and that is not something that can be abided. I will not abide that. You need to pay more money for doing the wrong thing than you would have done for doing the right thing. Doing the right thing would have been replacing my SSD under warranty the same way that I would for any of my customers regardless of the market conditions. If I'm still selling something and somebody got that product and it didn't work, I replaced the product.

I don't say well, Markic conditions mean I could sell this for more to somebody else. That's bitch shit. And I don't do that as a company with $45,000 in the bank. You sure as fuck don't get to do it with a company with hundreds of billions of dollars in the bank. I think it's fair to have higher expectations of a company whose market cap is higher than the GDP of many countries than it is from a fucking hole in the wall or pear shop. I'm going to make sure that you spend more money. As a result of doing the wrong thing than what you would have paid if you did the right thing. We need to ensure that the incentive structures are aligned properly. If you had sent me a replacement drive instead of trying to fucking gaslight me and claim that you don't have them in stock when they're right there in the first result on Google, I would not be suing you. I'm suing you because you bullshit me. It's very important that companies understand that when you do the right thing, it will be cheaper for them than when you do the wrong thing. And even if I lose, it's not about whether I win or lose. It's about whether Samsung winds up paying more than $900 to deal with this in court than they would have simply replacing my SSD. I look forward to seeing you in court. Unfortunately, I have to wait 60 days. I wish it could be tomorrow. I look forward to costing you more money and legal fees than what you would have paid to simply replace my drive. And I hope everybody that has this problem does that. Honestly, I truly hope they do. I hope they don't accept this bullshit line that, oh, we just don't have them in stock anymore for you. I think normal people are just starting to get fucking sick of that. Seeing these companies that got built on normal consumers, the side that we're not going to sell to consumers anymore, so that we can sell into an AI bubble. Fuck that. Sam Altman didn't build your company, Diario didn't build your company, consumers built your company, and now you're fucking in response to that I'll see you in court. That's it for today, and as always, I hope you learned something.